Course of Mining: The Key to Profitable M and A

This previous 12 months, many companies accomplished mergers and acquisitions (M&A). The truth is, between Could and August, there have been practically 30 mega M&As – Microsoft acquired Nuance Communications, Apollo Funds acquired Verizon Media, Amazon acquired MGM, Celonis acquired Integromat, and plenty of extra.

Globally, M&A volumes have surpassed $4.3 trillion this 12 months thus far, for a number of causes: bigger companies have a tendency to accumulate smaller rivals that aren’t performing effectively throughout difficult instances, firms wish to broaden or increase their present product portfolio, or an organization could wish to enter new markets.

Course of Mining: The Key to Profitable M&A

Regardless of the rationale, M&As are a fancy challenge for everybody concerned: legal professionals, HR, accounting, IT companies, staff, and plenty of different stakeholders.

However probably the most tough factor lies with managers; connecting two firms with completely different cultures and established enterprise processes will not be straightforward.

Over the previous few years, ABBYY has acquired a number of firms all over the world, most just lately Timeline PI in america and Pericom Singapore in Southeast Asia. Right here, we’ll dive into three teams: sources, processes, and other people, and talk about how course of mining can combine companies efficiently that received’t lead to revenue losses, course of bottlenecks, or worker attrition.


It’s not simply authorized entities which are acquired on the subject of M&As. Inherited buildings and gear come into the possession of IT techniques, and the father or mother firm will usually audit every part to determine which sources ought to stay and that are higher to dump.

Analysis applied sciences

Nevertheless, when evaluating completely different applied sciences and generations of techniques, IT leaders want to make sure enterprise continuity of end-to-end enterprise processes whereas integrating processes. And the earlier they begin doing so, the higher.

The widespread method is to fulfill with stakeholders and manually map out the techniques, functions, and identified processes. But it surely’s a time-consuming and dear course of that takes months. One other method is to automate the mixing with robotic course of automation (RPA) software program robots. Software program robots copy human actions in a pc interface and switch information from one system to a different.

Nevertheless, robots work successfully solely in well-structured processes, and don’t perceive which techniques have been optimized for integration. If the corporate wants the mixing to be optimized quicker, course of mining and discovery instruments are the important thing accelerants.

Course of mining platforms duplicate details about the execution of processes (digital traces) from company techniques and construct a mannequin of the corporate’s processes, calculate metrics, assist discover optimization strategies, and assist with analytics for beginning digital integration and transformation. This finally helps streamline processes, determine bottlenecks, and enhance operational effectivity.

Enterprise Administration System

One other use for course of mining is as an Enterprise Administration System (EMS), which doesn’t require large-scale work associated to organising or writing code. On this case, every of the linked techniques hundreds its audit logs (or the info may come from databases, customized information extracts, and so on.) into the analytics platform.

The platform, primarily based on the actions recorded in them, will register the prevalence of a enterprise occasion that corresponds to a state of affairs, a set of circumstances, and causes.

That is what it appears to be like like: Think about {that a} chain of occasions of 1 end-to-end course of goes by way of two non-integrated techniques of various firms, and the onset of a sure enterprise state of affairs requires turning to a different system. Course of mining gives visibility and alerting throughout a distributed system, permitting you to shortly set up interplay between the IT landscapes of various firms and guarantee enterprise continuity.

How the Enterprise Administration System Works

Right here’s the way it would possibly work at a automotive dealership that has acquired a provider firm with its personal fleet of automotive carriers. Possibly the dealership is now providing a brand new service to prospects the place they will transport vehicles to any a part of the world, however there are a number of completely different firms that work collectively and comply with a number of steps to make this occur. Under are examples of what steps could be taken:

  • To start out with, every firm has its personal separate IT system, and every of them transmits digital traces of transactions in numerous codecs to a course of mining platform. When a automotive seller indicators a preliminary contract with the consumer, they decide the date of sale and cargo of the automotive to the customer.
  • For the analytical platform, a sequence of occasions happens within the accounting system, together with figuring out a preliminary contract and finishing an advance cost.
  • Then, within the seller’s system, it’s famous that the service of transporting the automotive to the vacation spot is required and, within the provider’s system, the method of reserving a automotive provider for the specified supply date vary begins.
  • If funds are full, a set off happens. Within the provider’s IT system, the method mining platform can see the warehouse’s attributed handle the place the automotive is positioned, together with a waybill for the driving force.

Though not one of the techniques talk with one another immediately on this instance, the duty continues to be achieved. All of this happens at a stage when firms have but to ascertain work in numerous delineations and companies.


After integrating sources, it’s vital to know how the merged companies’ processes are flowing. That is solely potential when you have got a whole, detailed understanding of the info and enterprise workflows within the organizations.

This transparency may be achieved by way of clever evaluation of enterprise processes. Course of mining permits you to see what a typical sequence of actions appears to be like like in real-time when performing a selected activity, resembling agreeing to a contract with a provider or responding to a buyer request inside a name heart.

With these choices, you could find deviations from the norm, who’s doing them, and the way the method may be streamlined and improved.

ERP system, a course of widespread with M&As

For instance, many firms have built-in all their branches to a single ERP system, a course of widespread with M&As, whereas different firms function in a number of dozen international locations all over the world and use a number of ERPs of various generations and producers. This will make it tough for gear and property to have constant information reporting, which makes it tough to arrange monetary statements.

By making use of course of intelligence to gather and correlate information from disparate techniques, firms can discover completely different choices for a similar course of and determine any deviations.


There are a number of approaches to merging firm cultures throughout an M&A. Autonomy is used most frequently if the brand new enterprise is engaged in actions which are radically completely different from the father or mother firm and when the acquired enterprise’s processes are absolutely preserved. However this selection contradicts the notion of merging companies. Typically, prospects don’t suspect that two firms are a part of the identical model.

Absolutely combine the platform

The “curler methodology” method absolutely integrates the platforms, processes, and company tradition of the father or mother firm. It is a pretty widespread and profitable methodology when the acquired firm is way smaller than the father or mother, but it surely generally doesn’t all the time result in good outcomes.

There are numerous examples of unsuccessful M&As — from Microsoft and Nokia to Google and Motorola to Daimler and Chrysler. Every case has completely different specifics, however one factor united them: the brand new proprietor sought to deliver “his constitution to another person’s monastery” and really shortly launched his company tradition, KPIs, and processes into the enterprise.

A New Enterprise Mannequin for Higher Advantages

The third (and fewer widespread) methodology brings the most effective of each worlds: a brand new enterprise is constructed from components of each purchaser and vendor. It might appear extra labor-consuming at first, however it could actually present each firms with extra advantages.

Moreover, with each strategies, HR performs an vital position. It’s vital to take care of communication as staff develop into a part of the brand new system, sharing what alternatives and duties await them and what limitations exist.

Finest Practices

From the angle of managers throughout an M&A, it’s helpful to determine finest practices and decide which staff are the best. That is the place activity mining may be helpful. Process mining maps out how workers accomplish steps inside a course of and permits firms to know how persons are utilizing and interacting with techniques to enhance their productiveness and optimize workflows.

Trendy applied sciences like this assist you to determine the actual image of what’s taking place, together with the circumstances when the duty is carried out, the price of the method, the alternatives for enchancment.


As firms proceed to search out alternatives to remain aggressive in 2022, many analysts agree that M&A transactions will proceed to extend. The winners might be those that purchase firms correctly primarily based on understanding and thoroughly integrating sources, processes, and other people.

Picture Credit score: Gabrielle Henderson; Unsplash; Thanks!

Bruce Orcutt

Bruce Orcutt is VP of Product Advertising and marketing at ABBYY, a Digital Intelligence firm. He helps organizations to realize full understanding of their enterprise and lift their Digital IQ.

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